terms and conditions

shipping:

  • all parcels are sent via PostNL with a track & trace code

  • orders are usually packed and shipped within 2 to 3 working days. pre-orders are an exception and may take up to 8 weeks, as each piece is made to order.

  • international orders are passed on to your local courier by PostNL

  • shipping costs are calculated at checkout

  • free local pickup is available from Haarlem, send me an e-mail or WhatsApp message to arrange a pick-up

shipping rates:

  • netherlands – €6,95

  • europe – €12,50

  • americas – €23,00

  • asia – €23,00

  • oceania – €23,00

shipping countries:

  • europe – netherlands, belgium, france, germany, italy, spain, austria, portugal, denmark, sweden, switzerland, and many more.

  • americas – usa, canada, mexico, brazil

  • asia – japan, south korea, singapore, india, and others

  • oceania – australia, new zealand

additional notes:

  • feel free to reach out if you are unsure whether i ship to your country

  • please allow 1–2 weeks for delivery (3–4 weeks during busy periods like the holidays)

  • customs or import duties may apply and are the responsibility of the customer

returns:

not completely happy with your order? you can return it within 14 days of delivery. just send me an email at info@studiokarez.com or a message on instagram to get started.

  • items are accepted for a swap, shop credit, or in some cases a refund

  • they must be unused and returned with care, in their original condition and packaging

  • return shipping is at the buyer’s expense. broken or used items are not eligible for return

  • custom work (with personalisation or inscriptions) is non-refundable

  • all returns are at my discretion and must be approved beforehand — please get in touch within 14 days of delivery

  • please get in touch within 48 hours if your order arrived damaged

commissions:

  • commissions are open depending on capacity. feel free to reach out to discuss your idea

  • wholesale orders are welcome. a minimum quantity applies (this may be flexible)

  • wholesale invoices are split into 30% upfront and 70% on completion

  • work begins once the deposit is received. if a deadline is discussed, delays in payment may affect this

  • shipping and any additional costs will be included in the final invoice

  • bespoke items (like logo stamps or inscriptions) are non-refundable

please note:

every piece is handmade, so slight variations in size, shape, and glaze may occur — that’s part of the charm. photos represent the general style of each item, but not always the exact piece you'll receive.

privacy:

your information will never be shared with third parties. for more details, please see my privacy policy.

images:

all images on this website are my own. please don’t use them without written permission.